Refund policy
Refund Policy
At Hayes & Sons, we take pride in supplying high-quality meat products to our valued customers. If you are not completely satisfied with your purchase, we are here to help.
Refund & Return Eligibility
To be eligible for a refund or replacement, your request must meet the following criteria:
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The product must be defective, damaged, or incorrect upon arrival.
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The issue must be reported within 24 hours of delivery.
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The product must be stored properly (refrigerated or frozen) and not consumed beyond a reasonable portion for testing purposes.
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Proof of purchase and photographic evidence of the issue must be provided.
Non-Refundable Items
Due to the perishable nature of our products, we cannot accept returns or offer refunds for:
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Products that were not stored correctly after delivery.
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Orders that were refused or unclaimed upon delivery.
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Customer preference or change of mind.
How to Request a Refund or Replacement
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Contact our customer service team at [Customer Service Email or Phone] within 24 hours of receiving your order.
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Provide your order details, proof of purchase, and photographic evidence of the issue.
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Our team will review your request and provide a resolution within 2 business days.
Refund Process
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Approved refunds will be processed to the original payment method within 5-7 business days.
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If a replacement is issued, we will arrange for a new delivery at no extra cost.
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In some cases, we may offer store credit as an alternative to a refund.
Contact Us
If you have any questions about our refund policy, please reach out to our customer service team at georgehayesandsons@gmail.com. Your satisfaction is our priority, and we appreciate your business.
Thank you for choosing Hayes & Sons for your meat supply needs!